General terms and conditions


By consulting this website, and, indeed, interacting with it in any other way, you automatically agree to, and undertake to, comply with, the terms and conditions set out below.

Contact details

Regionaal Landschap Kempen en Maasland vzw
Winterslagstraat 87
B- 3600 Genk
+32 89 65 56 65


Company Number:  BE0443302272

Intellectual property

The services and information provided on this website are protected by various intellectual property rights. We are the owner of the concept, structure, layout and design of this website. The reproduction, distribution, sale, publication, adaptation, translation, adaptation or use for commercial purposes in any form, in whole or in part, is expressly prohibited. You will not gain any rights to it by surfing this website. Exceptions to this are only granted subject to our prior written consent.

Intellectual property of others

We use YouTube, Flickr,, Vimeo and suchlike as sources of content. Given the similarities of all these services, which stipulate that their content must not infringe intellectual property, we assume that this is the case. If we, unintentionally, violate your intellectual property, please contact us as soon as possible so that reference to it can be removed at the earliest opportunity or provided with a correct source indication.

Limitation of liability

We strive to ensure that the information on our website is complete and reliable. However, while we cannot be held liable for incorrect information on this website, it is always possible to contact us to correct it.

We cannot be held liable for the malfunctioning of this website and any direct or indirect damage that you may suffer as a result. We reserve the right to restrict or block access to the website in certain cases of force majeure.

The inclusion of a link to another website does not imply that we approve of its content.

When sending your personal data, we make every effort to ensure that this happens safely, but it is always done at your own risk.

Applicable law and competent courts

Only Belgian law is applicable.

Any dispute arising from the consultation of this website falls within the exclusive competence of the Judicial District of Tongeren.


This website is accessible for recent computers on which current software is installed. However, the organisation does not guarantee compatibility and can in no way be held liable for your inability to reach the website.

It is forbidden to force access to parts of this website that are not publicly visible. It is also prohibited to modify anything on the website, add to it or remove from it, in any way whatsoever.



The prices indicated on the website are fixed. They are not subject to VAT.


Payments are made through our reliable partner Multisafepay, who ensures secure payment on the website.

Right of renunciation

In accordance with the Belgian Act of 6 April 2010, the consumer has a period of at least 14 calendar days in which to withdraw from the contract, without payment of any penalty and without giving any reason. In the case of goods, that period shall run from the day following delivery to the consumer, if all the obligations have been fulfilled. For services, this period starts the day after the conclusion of the contract, when all obligations have been met. Where the company has not met all its obligations, the withdrawal period shall be three months. In the event that the right of withdrawal is exercised, the company is obliged to reimburse the amounts paid by the consumer, free of charge.

Cancellation terms

When booking a Ranger, the following cancellation policy applies:

In case of cancellation more than 21 calendar days before the date of the activity, no fees will be charged. If you have already paid, you will be refunded.
In the event of cancellation between 21 and 8 calendar days before the date of the activity, we will charge an administrative fee of 10 euros. If you have already paid, we will refund you the balance.
In case of cancellation within 7 calendar days before the date of the activity, we will charge the full amount.

Inclement weather warranty

In the event of extremely bad weather, the activity can either be postponed to a new, mutually-convenient date, or you will receive a refund. Please note that this guarantee is only valid if on the day itself, before the start of the activity, there was telephone consultation with:

the project office in question (Regionaal Landschap Kempen en Maasland vzw) +32 (0)89 65 56 65 (on week days)
the Ranger (at weekends)

Force majeure

The Regionaal Landschap Kempen en Maasland vzw reserves the right to cancel activities without being liable for any loss of income by third parties. This cancellation is made with the safety of the visitors in mind and takes place only in exceptional circumstances such as: storms, floods, heavy snowfall, closure of natural areas by the government (epidemic risk, fire risk, etc.). In case of force majeure, the same rule applies as in case of extremely inclement weather.